Shipping policy

HOW LONG DOES SHIPPING TAKE?

Expect all orders to take  between 4-7 working days for delivery. We cannot be held responsible for any unforeseen shipping delays that are outside of our control.

 WHERE ARE ORDERS SHIPPED FROM?

All orders are sent from our logistics centre in Hong Kong using DHL express couriers. In some instances where an item is not available at our warehouse in Hong Kong we may ship from our head office in Australia.

WHEN WILL MY ORDER BE SHIPPED?

If you place an order on a business day before 12pm AWST, it will dispatch the same day. If placed after 12pm AWST, it will dispatch the following business day. Any orders placed over the weekend will dispatch the next business day.

Orders placed during busy periods such as a promotions, sales, pre-orders and Xmas may take a few extra days to dispatch.

WHAT COURIER DO WE USE?

We use DHL express couriers for majority of our shipments however if your delivery location is rural or outside of a major metropolitan area or a PO BOX, DHL may hand your shipment over to a third-party courier for the final leg of delivery which may result in an additional 2-4 business days added to the shipping time. For more information or assistance with an order like this please don’t hesitate to reach out to us at info@poppylissiman.com

DHL shipments must be to a residential or business address (not a PO Box) and be signed for on delivery.

Poppy Lissiman cannot be held responsible for any stolen or lost parcels once proof of delivery has been provided by the courier. 

DO I HAVE TO PAY DUTIES AND TAXES?

Please note that orders with a total value over £1000 GBP will incur import taxes once they arrive in the country. Import taxes are not included in the check out price and are the responsibility of the buyer once the shipment lands in the country from our warehouse in Hong Kong.

If you choose to reject or refuse delivery due to customs fees, there will be a £40.00 GBP return fee deducted from your refund/store credit. This return fee covers the shipping and fees.

For more information please don’t hesitate to reach out to us at info@poppylissiman.com