HOW LONG DOES SHIPPING TAKE?
Expect all orders to take between 4-7 working days for delivery. We cannot be held responsible for any unforeseen shipping delays that are outside of our control.
WHERE ARE ORDERS SHIPPED FROM?
All orders are sent from our logistics centre in Hong Kong using DHL express couriers. In some instances where an item is not available at our warehouse in Hong Kong we may ship from our head office in Australia.
WHEN WILL MY ORDER BE SHIPPED?
If you place an order on a business day before 12pm AWST, it will dispatch the same day. If placed after 12pm AWST, it will dispatch the following business day. Any orders placed over the weekend will dispatch the next business day.
Orders placed during busy periods such as a promotions, sales, pre-orders and Xmas may take a few extra days to dispatch.
WHAT COURIER DO WE USE?
We use DHL express couriers for majority of our shipments however if your delivery location is rural or outside of a major metropolitan area or a PO BOX, DHL may hand your shipment over to a third-party courier for the final leg of delivery which may result in an additional 2-4 business days added to the shipping time. For more information or assistance with an order like this please don’t hesitate to reach out to us at info@poppylissiman.com
DHL shipments must be to a residential or business address (not a PO Box) and be signed for on delivery.
Poppy Lissiman cannot be held responsible for any stolen or lost parcels once proof of delivery has been provided by the courier.
DO I HAVE TO PAY DUTIES AND TAXES?
We cover duties and VAT on all orders under £600 for UK and EU zone customers. Customers not in the EU zone will need to pay for all duties, taxes and fees on delivery if applicable.
For further information, we recommend contacting your local customs office.
If you choose to reject or refuse delivery due to customs fees, there will be a £20 return fee deducted from your refund/store credit. This return fee covers the return shipping and restocking fees.
Rest of world: Unless otherwise stated, our shipping costs are exclusive of all import duties and taxes