Poppy Lissiman will happily authorise to process a Store Credit or Refund for any full priced product purchased from our online store (poppylissiman.com) within 14 days of the products original delivery date.

Please note, VAT is non-refundable. If you wish return an item, the VAT will be deducted from your refund.

Your satisfaction is our main priority and we want you to enjoy your online shopping experience with us! Although you may try on an item, all returned products must be returned in new and unused condition with all swing tags attached and protective packaging intact.

For hygiene reasons, jewellery cannot be returned for a refund, or store credit due to change of mind.
We do not facilitate exchanges.

For more information please don’t hesitate to reach out to us at info@poppylissiman.com

Please note, in line with our Returns Policy, items purchased during our BFCM Sale are eligible for return of a store credit of the sale value only, and must be returned within 14 days* of delivery.

For hygiene reasons, jewellery cannot be returned for a refund, or store credit due to change of mind.

The cost of sending back the product is at the customer's expense and original shipping costs are non-refundable.

We’ve extended our returns policy for Christmas 2023.

Orders placed between the 29th of November 2023 to 24th of December 2023 can be returned up until 24th of January 2024 for a refund or store credit* so long as they are unused and in their original packaging with proof of purchase. Sale items can be returned for a store credit only.

Please Note: Orders placed during Black Friday/Cyber Monday will only be eligible for store credit as per our usual T&C's. Items purchased at more than a 10% discount, are eligible for return of a store credit of the sale value only within 14 days.*

Orders placed after 24 December 2023 are subject to our existing returns policy.

Store credits will only reflect the purchase price of the item as paid at checkout.

Sale products marked "Final Sale" are not eligible for a refund or store credit.

Sale items and items purchased at more than a 10% discount, are eligible for return of a store credit of the sale value only within 14 days*

If you would like to return a product simply email our customer care team at info@poppylissiman.com with your
order number and item you're returning for a return authorisation. After the expiry of the 14 day period, no Refund or Store Credit can be offered.

All returns will need to be posted back to our logistics centre in Hong Kong and will be processed within 3 business days of its arrival. We understand that some international postage can be costly, so we do not expect express shipping on returns.

Any unauthorised returns will not be accepted and sent back at the cost of the customer.

Products from Poppy Lissiman that have been purchased through one of our stockists or wholesalers cannot be returned directly to Poppy Lissiman. Please contact the respective stockist or wholesaler directly for any return inquiries.

In the rare occurrence that you’ve received your PL product with a fault or defect, we do require that you report this within the first week of receiving so that we can resolve the issue right away.

If this is not reported within the first week we can no longer determine whether your order was received with the defect or if it occurred as a result of wear and tear (unless it is deemed a legitimate manufacturing fault)

Email info@poppylissiman.com with your original order number & clear photos of the issue. 

Poppy Lissiman can not be held responsible for any lost or undelivered returns that are shipping back to our warehouse; For this reason, we strongly recommend using a trackable service when sending the product back to ensure its safe delivery with us.

You will receive your Refund or Store Credit once we have received and approved that the product is in its original condition with swing tags and packaging in tact. A return processing time of up to 5 working days may apply.

Poppy Lissiman reserves the right to refuse a return if these terms are not met.

*14 days from the date of the products original delivery by the courier

No. The cost of sending back the product is at the customer's expense and original shipping costs are non-refundable.

The product price at checkout is inclusive of VAT for UK and EU zone customers. Customers outside of the UK/EU zone are advised to place their order on our Poppy Lissiman US site. Please note, VAT is non-refundable. If you wish return an item, the VAT will be deducted from your refund.

Please be aware VAT is non-refundable. If you wish return an item, the VAT will be deducted from your refund.